Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@elegantelephanttea.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

The Elegant Elephant Tea Co
Attn: Returns
RMA #
3328 E. Ponce de Leon Avenue
Suite 306
Scottdale, GA 30079
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your 

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Product must be deemed damaged or spoiled or packaging must have arrived unsealed or ruptured to qualify for refund. Misunderstandings regarding the composition of product (loose leaf vs bagged/sacheted, misunderstanding regarding flavors, etc) are not grounds for refund.
Product must be deemed damaged or spoiled or packaging must have arrived unsealed or ruptured to qualify for refund. Misunderstandings regarding the composition of product (loose leaf vs bagged/sacheted, misunderstanding regarding flavors, etc) are not grounds for refund.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: